Career
We’re always looking for talented individuals who are passionate about technology
and want to make a meaningful impact. Join us in building the future of business software.
and want to make a meaningful impact. Join us in building the future of business software.
Executive / Senior Executive – Client Service
Full Time
On site
Negotiable
1-3 Years
Posted 3 weeks ago
About This Role
We are looking for detail-oriented and analytically strong professionals to join our Client Service Team. This role involves client onboarding, payroll support, and ensuring compliance with Bangladesh labor laws and tax regulations.
The position requires working closely with clients to implement and support a compliance-focused HR & Payroll system, including payroll, tax, and fund-related processes.
Key Responsibilities
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Conduct client onboarding and training sessions to ensure effective system usage.
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Prepare and validate client data, payroll structures, and employee profiles.
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Support payroll processing, ensuring accuracy and compliance.
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Handle client queries via phone, email, and chat with timely and accurate responses.
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Identify, troubleshoot, and resolve client issues efficiently.
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Coordinate with internal teams on technical and compliance-related matters.
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Follow up with clients to ensure issue resolution and satisfaction.
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Collect feedback and suggest process or product improvements.
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Maintain proper documentation of client configurations, issues, and resolutions.
Requirements
Required Qualifications
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BBA/MBA in Accounting, Finance, or HRM.
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Or CA/ACCA (Partially Qualified).
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1–3 years of experience in payroll, accounting, audit, or HR operations.
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Strong numerical accuracy and comfort working with data.
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Advanced proficiency in Microsoft Excel and Office tools.
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Strong analytical and problem-solving skills.
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Ability to quickly learn and adapt to new software systems (ERP/HRIS).
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Excellent communication skills in both English and Bangla.
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High attention to detail and structured work approach.
Preferred Qualifications
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Payroll processing and salary structures.
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Income Tax regulations and Labor Act related to payroll.
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Hands-on experience or conceptual knowledge of Provident Fund (PF), Gratuity Fund (GF), and WPPF calculations.
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Fund accounting and investment accrual concepts.
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Basic accounting and bookkeeping principles.
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Prior experience with Payroll software / HRIS systems, Client servicing / B2B support roles and HRM roles.
Job Details
Department
Client Service
Working Days
5 days a week (Sun-Thu)
Vacancy
2
Work Location
Banani, Dhaka
Employment Type
Full Time
Experience Level
1-3 Years
Location
On site
Salary Range
Negotiable
Benefits & Perks
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Salary: Negotiable (based on experience and competency).
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Yearly salary review.
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Two festival bonuses.
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Mobile allowance.